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Holistic Guidance - Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID
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List Price: $199.00
Our Price: $159.82
Your Save: $ 39.18 ( 20% )
Availability: Usually ships in 24 hours
Manufacturer: Polycom Inc.
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Average Customer Rating:   
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Binding: Electronics
Brand: Polycom
EAN: 0610807063155
Feature: Full-duplex conference phone with 2-line operation
Is Autographed: 0
Is Memorabilia: 0
Label: Polycom Inc.
Manufacturer: Polycom Inc.
Model: Pro SE-220
Publisher: Polycom Inc.
Studio: Polycom Inc.
Warranty: 1 year warranty
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Features
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Full-duplex conference phone with 2-line operation
36-number programmable speed dialing
Caller ID with call waiting
99-number outgoing and incoming call history directories--you can easily locate and dial stored numbers
32-character LCD screen; integrated headset amplifier, hanger, and controls
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Editorial Reviews:
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SoundPoint Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. With the touch of a button, SoundPoint Pro SE-220 lets you hold clear, multipoint conference calls with up to two additional participants. Polycom's Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones. The SoundPoint Pro SE-220 has versatile features like a front-facing microphone for voice conferencing, and dialing is quick with the 36-number speed-dial capability. You can also connect an optional headset for quality, hands-free applications.
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Spotlight customer reviews:
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Customer Rating:
Summary: An great alternative to cheap speaker phones
Comment: The main thing I wanted in a SPEAKER phone is a good sounding speaker. Duh. I was sick of crummy cheap "speaker" phones that were tinny and low in volume. This Polycom phone works great. The speaker has volume so I can do other things in the room while I'm waiting for something to happen on the other end of the line. (Which never does, that's why I wanted a speaker phone.) This phone has an external power cord unlike the cheap models. I think this means there is more oomph in the speaker. You won't be disappointed if you buy this phone.
Customer Rating:
Summary: Not worth the money
Comment: The speaker quality is not what one would expect on a $180 phone, there is always a bit of a buzz on the speaker. And the other reviewers are right the hand set is not comfortable and the ever present buzz when you use it gets really worse if your hand touches the Handset cord. I work from home and sound quality is key. I've used the more expensive Polycom phones at the office and they work great. This one is not worth the money
Customer Rating:
Summary: Great Speakerphone. Everything else sucks.
Comment: If you are considering buying this phone and using it exclusively as a speakerphone, it is wonderful. Great sound quality. Most people don't even realize they are on a speakerphone. My mom doesn't even notice. (and that is amazing!)
If you are considering this phone as a desktop phone, think twice.
The two biggest desktop phone usability issues are:
1. The display is not backlit or tiltable. This means you must stand up at your desk to view the display. I even have an angled phone stand and it is still hard to see. At this price, a tilting, backlit display it not too much to ask for.
2. The user interface is pitiful. If you want to check the caller id log, it takes several cumbersome button clicks. If you aren't careful, you can delete the first entry in the speed dial list when trying to view the caller id log. ARRGH!
Customer Rating:
Summary: Decent phone, but fatal flaws
Comment: I've had this phone for roughly 1 year, and it's being retired. Here's what I liked:
- pretty good quality speakerphone. It works ok, but quality is still better on handset or headset (if you don't have noise...see below)
- easy change while on-call between speaker, headset, handset, and LEDs make it easy to see which one is on and whether you're muted. Nice--I really will miss that nice bright Mute light that says "no, they're not hearing you gripe...."
- 2 lines worked well. I had no issues here.
Not so good:
- clumsy speed dial interface. This works, but inputting numbers is a pain, and trying to edit them an exercise in frustration. Isn't that why you have speed dial - to speed things up?
- dialing on speaker - VERY loud button push beep, so loud that you can't use it if you need the house to be quiet, like working at night. You can't adjust the volume for this, either. Sure, you can pick up the handset, dial, then turn on the speaker, but who wants to? Dumb!
Fatal flaws
- noise on headset. There has always been some hum with a headset, no matter how I positioned the phone, adapter cord, and headset cords. It's like a ground connection is missing somewhere. Could it be my phone line? Perhaps, but I'm not able to track that down. In addition, on a new headset I just purchased (Plantronics, exact replacement of previous one) the hum is so distracting to both me and to people on the other end that I can't use the headset. I live with a headset - this is simply not ok.
- Caller ID - works on fewer than 5% of my received calls. I don't know what the technical issue is here. However, my regular Panasonic home phone always shows a number, and the Plantronics rarely does. When I asked them, they always say "we work according to the Bell standard". Maybe if they meant "dumb" bell....
I tried getting answers on some of these things, but kept getting the Polycom answer of "working the way it's supposed to". OK - then the person they aimed this phone at isn't me, or I'm too stupid to be their customer...which is surprising, since I work at home and am on the phone on multiple conferences everyday and use Polycoms at work and understand and like them. Seems to me like I'm the right marketing target.
Ah well. Perhaps someone else will feel the love I didn't....
Customer Rating:
Summary: Haven't used it enough to know yet. Please write back in 1 mo.
Comment: Haven't used it enough to know yet. Please write back in 1 mo.
Leslie Levy
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